Terms, Conditions & Policies

Last Updated: July 1, 2026

Welcome to Hidden Gems Drop! We appreciate your business and are committed to providing a fun, exciting, and secure shopping experience. By accessing our website or placing an order, you agree to the following Terms, Conditions, and Policies. Please read them carefully before making a purchase.

Section 1: Terms & Conditions

General Information

Hidden Gems Drop offers mystery products, handbags, wallets, accessories, handcrafted jewelry, bath and body products, candles, gifts, and other unique treasures.

By placing an order, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to make purchases.

Hidden Gems Drop reserves the right to modify these Terms & Conditions at any time. Any updates become effective immediately upon being posted on this website.

Mystery Ball Purchases

Hidden Gems Drop is a mystery shopping experience.

By purchasing a mystery product, you understand and agree that the contents are random. We cannot guarantee specific colors, scents, brands, styles, products, values, or combinations of items.

Duplicate items may occasionally occur.

Photos displayed on our website and social media are examples only and are not guaranteed to be included in every order.

Mystery purchases are made with the understanding that every order is intended to be a surprise.

Treasure Hunter Preferences

To help personalize your order, you may share your favorite colors, scents, items, animals, whether you enjoy sarcasm, faith-inspired items, and any special requests.

You may also let us know if you prefer repeat items or unique items. If no preference is provided, we will do our best to include different items whenever possible.

Write "Surprise Me!" if you're open to anything.

You may list up to three (3) types of items you would prefer not to receive.

If you have allergies or sensitivities to bath and body products, please let us know when placing your order so we can avoid including those products whenever possible.

Allergy-related exclusions do not count toward your three unwanted item preferences.

While we will make every reasonable effort to accommodate your preferences and exclusions, they cannot be guaranteed due to inventory availability and the mystery nature of our products.

Complimentary Mystery Opening Videos

Every qualifying purchase includes a FREE mystery opening video.

This video is a complimentary service and has no cash value.

Hidden Gems Drop reserves the right to modify or discontinue this complimentary service at any time.

Pricing & Promotions

All prices are listed in U.S. Dollars (USD).

Prices, promotions, discounts, mystery ball contents, and product availability may change without notice.

Coupons, promotions, and discount codes cannot be combined unless otherwise stated.

If a pricing or listing error occurs, Hidden Gems Drop reserves the right to cancel or correct the affected order.

Payments

Orders are processed only after full payment has been successfully received.

Payments are securely processed through trusted third-party payment providers. Hidden Gems Drop does not store your complete payment card information.

Chargebacks & Payment Disputes

If you have any questions or concerns about your order, we encourage you to contact Hidden Gems Drop before initiating a payment dispute or chargeback. We are committed to working with our customers to resolve issues whenever possible.

By placing an order, you acknowledge that you have reviewed the product description, pricing, and these Terms, Conditions & Policies before completing your purchase.

Hidden Gems Drop reserves the right to provide order documentation, shipping and delivery confirmation, tracking information, customer communications, and other relevant records to the payment processor or financial institution in response to a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in the refusal of future orders where permitted by applicable law.

Product Availability

Because many of our products are handmade, limited edition, or sourced from multiple suppliers, inventory may change without notice.

If an item becomes unavailable after your order is placed, we may substitute a similar item of equal or greater value whenever appropriate.

Handmade Products

Many products sold by Hidden Gems Drop are handcrafted.

Because handmade items are individually created, slight variations in color, texture, fragrance, shape, gemstones, and appearance are normal and are not considered defects.

Bath & Body Products

Our bath and body collection may include:

Handmade Soaps
Lotions
Body Butters
Sugar Scrubs
Bath Bombs
Shower Steamers

Ingredients and fragrances may vary by product.

If you have allergies, sensitive skin, or medical conditions, please review product information carefully before use.

We recommend performing a small patch test before full use.

Discontinue use immediately if irritation occurs.

Hidden Gems Drop is not responsible for allergic reactions, skin sensitivities, or injuries resulting from the use or misuse of our products.

Candle Safety

Always burn candles responsibly.

Never leave a burning candle unattended.

Keep candles away from children, pets, drafts, and flammable materials.

Burn candles only on a heat-resistant surface.

Trim the wick before each use.

Failure to follow proper candle safety instructions is at the customer's own risk.

Jewelry

Some jewelry sold by Hidden Gems Drop is handcrafted using genuine gemstones.

Natural gemstones vary in color, pattern, texture, inclusions, and shape.

These natural variations make every piece unique and are not considered defects.

Small Parts Warning

Some products sold by Hidden Gems Drop may contain small parts and may not be suitable for young children.

Please follow all age recommendations, warnings, and safety instructions provided on the product packaging before use. Adult supervision is recommended whenever appropriate.

Hidden Gems Drop is not responsible for injuries or damages resulting from failure to follow the manufacturer's safety instructions or from misuse of any product.

Product Images

We strive to display product colors and images as accurately as possible.

Actual colors and appearances may vary slightly depending on your screen, lighting, and the handmade nature of certain products.

Intellectual Property

All logos, graphics, photographs, videos, product descriptions, website content, and branding are the exclusive property of Hidden Gems Drop.

No content may be copied, reproduced, distributed, or used without written permission.

Right to Refuse Service

Hidden Gems Drop reserves the right to refuse or cancel any order involving suspected fraud, abuse, pricing errors, misuse of promotions, or any other reason permitted by applicable law.

Limitation of Liability

Customers purchase and use all products at their own discretion and risk.

Hidden Gems Drop shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website, except where liability cannot be limited under applicable law.

Section 2: Shipping Policy

Orders are processed in the order they are received.

Processing times may vary depending on order volume, holidays, and product availability.

FREE standard shipping is available on qualifying U.S. orders over $100 before taxes and discounts.

Shipping charges for orders under $100 are calculated during checkout.

Customers are responsible for providing a complete and accurate shipping address.

Because many orders begin processing shortly after they are placed, we cannot guarantee order cancellations or shipping address changes once processing has begun.

Delivery dates provided by shipping carriers are estimates and are not guaranteed.

Lost, Stolen, or Damaged Packages

Once your order has been shipped, responsibility for delivery rests with the shipping carrier.

If your package is lost, delayed, damaged, or marked as delivered but cannot be located, please contact the shipping carrier as soon as possible to file a claim.

Hidden Gems Drop will gladly assist by providing shipment information when available, but we cannot guarantee reimbursement for carrier-related delivery issues.

International Orders

Hidden Gems Drop proudly ships to many countries around the world.

International customers are responsible for all shipping costs, which are calculated at checkout based on the destination, package weight, and shipping method selected.

Customers are also responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. These fees are not included in the purchase price or shipping cost and are the responsibility of the customer.

Delivery times for international orders vary by destination and customs processing. Hidden Gems Drop is not responsible for delays caused by customs, international shipping carriers, weather, or other circumstances beyond our control.

Section 3: Refund & Return Policy

Because Hidden Gems Drop specializes in mystery products, all sales are final.

Returns, exchanges, or refunds are not available because:

You did not like the mystery items received.
You received duplicate items.
The mystery contents were different than expected.
Your preferences could not be completely accommodated.

Refunds or replacements may be considered only if:

We shipped the incorrect order.
An item arrived damaged due to our error.

If there is a problem with your order, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the product(s)
Photos of the shipping package

Approved refunds or replacements are provided at the discretion of Hidden Gems Drop.

Shipping charges are non-refundable unless the error was caused by Hidden Gems Drop.

Section 4: Privacy Policy

Your Privacy

Hidden Gems Drop respects your privacy and is committed to protecting your personal information.

Information We Collect

When you visit our website or place an order, we may collect information such as:

Your name
Email address
Billing and shipping address
Phone number (if you choose to provide it)
Order information

Our website may also automatically collect basic technical information, such as your browser type and IP address, to help improve website performance and protect against fraud.

Payment information is securely processed through trusted third-party payment providers. Hidden Gems Drop does not store your full payment card information.

How We Use Your Information

We use your information to:

Process orders
Ship purchases
Communicate with customers
Provide customer support
Improve our website
Prevent fraud
Meet legal obligations

We do not sell or rent your personal information.

Cookies

Our website may use cookies to improve your browsing experience and analyze website traffic.

You can disable cookies through your browser settings; however, doing so may affect certain website features.

Information Security

We use reasonable administrative, technical, and physical safeguards to help protect your information. While we take security seriously, no method of online transmission or electronic storage can be guaranteed to be 100% secure.

Third-Party Services

We may share limited information with trusted service providers, including:

Payment processors
Shipping carriers
Website hosting providers
Government authorities when required by law

These providers receive only the information necessary to perform their services.

Children's Privacy

Hidden Gems Drop is intended for use by individuals who are at least 18 years of age or who have permission from a parent or legal guardian to make purchases. We do not knowingly collect personal information from children under the age of 13 through our website. If we become aware that we have collected personal information from a child under the age of 13 without appropriate parental consent, we will take reasonable steps to delete that information.

Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective when posted on this page.

Questions About Our Policies

If you have any questions about these Terms, Conditions & Policies before placing an order, please contact us. We're happy to answer your questions and help ensure you have a great shopping experience with Hidden Gems Drop.

Contact Us

If you have questions regarding these Terms, Conditions & Policies, please contact us at:

Hidden Gems Drop
Email: hiddengemsdropco@gmail.com

Thank you for supporting Hidden Gems Drop. We truly appreciate your business and hope you enjoy discovering your next hidden treasure!